Lecoeurs Pilates & PT - Return & Refund Policy for Pilates Socks
At Lecoeurs Pilates & PT, we are dedicated to enhancing your Pilates and fitness journey with high-quality products. We want you to be completely satisfied with your Pilates Socks. Please review our policy carefully.
Our Commitment: If you are not entirely satisfied with your Pilates Socks purchase, you may request a return or exchange within 30 days from the date of delivery, provided the items meet our strict eligibility criteria.
Eligibility for Returns & Exchanges (Crucial for Hygiene):
Due to the intimate nature of socks and for the health and safety of all our customers, we maintain a very strict hygiene policy. To be eligible for a return or exchange:
- Absolutely Unworn and Unwashed: The Pilates Socks must be in their original, unused, and unwashed condition, free from any signs of wear, dirt, pet hair, odors, or damage.
- Original Packaging & Tags: All socks must be returned in their original, undamaged packaging with all original tags, labels, and any inserts still attached.
- Proof of Purchase: A valid receipt or proof of purchase (e.g., your order number) from Lecoeurs Pilates & PT is required.
Items Not Eligible for Return or Exchange:
- Any Pilates Socks that have been worn, washed, or show signs of use.
- Socks not returned in their original packaging or with missing/damaged tags.
- Items purchased during a final sale or clearance event (unless found to be defective upon arrival).
- Gift cards are non-refundable.
How to Initiate a Return or Exchange:
- Contact Us: Please email our Customer Service team at Lecoeurs@drayaa.com within the 30-day window to request a return or exchange.
- Provide Information: In your email, please include:
- Your full name and order number.
- The specific item(s) you wish to return or exchange.
- The reason for your return (e.g., wrong size, defective, change of mind).
- For defective items, please attach clear photographs of the defect.
- Return Authorization: Upon approval of your request, our team will provide you with a Return Authorization (RA) number and detailed instructions on how to send your item(s) back to us. Please do not send items back without a valid RA number, as they may not be processed.
Shipping Your Return:
- Return Shipping Costs: Customers are responsible for the cost of return shipping for all returns or exchanges due to a change of mind or incorrect sizing chosen by the customer.
- Defective/Damaged Items: If the return is due to a defect in the product or an error on our part, Lecoeurs Pilates & PT will cover the return shipping costs.
- Secure Packaging: Please ensure the items are securely packaged to prevent damage during transit.
- Tracking: We highly recommend using a trackable shipping service and purchasing shipping insurance. Lecoeurs Pilates & PT cannot be responsible for returns that are lost or damaged in transit.
Refunds:
- Once your returned item is received and meticulously inspected to ensure it meets our eligibility criteria (especially hygiene), we will send you an email notification confirming receipt and the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days from the date of approval.
- Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or credit card company.
- Original shipping charges are non-refundable unless the return is due to a defective product or an error made by Lecoeurs Pilates & PT.
Exchanges:
If you wish to exchange your Pilates Socks for a different size or color, please follow the return process above. Once your return is approved, you can place a new order for the desired item.
Damaged or Defective Items (Upon Arrival):
If your Pilates Socks arrive damaged or are defective, please contact us immediately (within 7 days of delivery) at Lecoeurs@drayaa.com. We will require:
- Your Order Number.
- A detailed description of the damage or defect.
- Clear photographs illustrating the issue. We will assess the situation and, if confirmed, arrange for a replacement or a full refund, including any original shipping costs.
